Nurse’s work process in the face of adverse events: reflections on the second victim
DOI:
https://doi.org/10.26694/reufpi.v14i1.6279Keywords:
Nurses, Nursing, Team, Work, Patient SafetyAbstract
Objective: To reflect on the nurse’s work process in light of support strategies for the second victims of adverse events. Methods: Theoretical-reflective study conducted between August and November 2024, based on the analysis of the scientific literature, discussions held in a subject during a post-graduate course, as well as the authors’ experiences. Aspects inherent to the contextualization of adverse events in nursing, the phenomenon of the second victim, and the implementation of institutional support strategies were explored. Results: In addition to affecting patients, adverse events impact the involved professionals, configuring the phenomenon of the second victim, which requires the implementation of institutional support strategies to minimize the suffering of the involved professionals and strengthen safety culture. Conclusion: In the context of the second victim of adverse events, the critical analysis of the literature and the reflection on the nurses’ practice highlight the complexity and importance of their role, who, by integrating the five dimensions of the work process, contribute to strengthening safety culture in health institutions, ensuring the quality of the provided care, while also offering protection and support to the team itself.
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